Worcester Bosch Standard Guarantee Terms and Conditions
Covered in guarantee
Products manufactured and supplied by Bosch Thermo - technology Ltd, are guaranteed against material or manufacturing faults for the duration of the guarantee period provided the products have been serviced annually in accordance with the manufacturer's instructions.
Worcester Bosch or Bosch branded ancillary products installed and registered at the same time as the boiler.
Not covered in guarantee
Any failure caused by the following:
Failure to install to manufacturers instructions or relevant standards.
Contaminated water system.
Contaminated or insufficient fuel.
Non Bosch controls or ancillary products.
System (non boiler) related issues.
Lack of annual maintenance.
Incorrectly specified equipment.
Invoices for attendance and repair of this appliance by third parties will not be accepted for payment by Bosch Thermo - technology Ltd.
Further information- the following conditions and exceptions apply
The householder may be asked to prove the date of installation, that the appliance was correctly commissioned and that the annual service has been carried out every 12-months since the date of installation to the satisfaction of Bosch Thermo - technology Ltd, when requested.
The guarantee must be registered within 30 days of installation.
Any product or part thereof returned for servicing under the guarantee must be accompanied by a claim stating the model, serial number, date of installation.
During the period of the guarantee any components of the unit which are proved to be faulty or defective in manufacture will be exchanged or repaired free of material charge and free of labour charges if repaired directly by Bosch Thermo - technology Ltd.
Bosch Thermo - technology Ltd will not accept responsibility for damage caused by faulty installation, neglect responsibility for damage caused by faulty installation, neglect, misuse or accidental damage, the non - observance of the instruction contained in the Installation and Users instruction leaflets.
The appliance has only been used only for normal domestic purposes for which it was designed.
This guarantee applies only to equipment purchased and used in the United Kingdom, Ireland, Isle of Man and The Channel Islands.
Ideal boilers Warranty Terms & Conditions
TERMS AND CONDITIONS OF YOUR IDEAL HEATING WARRANTY
All boilers with an Ideal warranty offer customers the comfort of parts and labour repair service subject to
the following terms and conditions. During the period of the warranty we will, at our option, repair or replace a boiler free of charge where it suffers a mechanical or an electrical breakdown as a result of defective workmanship or materials, subject to the following conditions and exclusions.
1. The boiler must have been installed and commissioned within 12-months of manufacture by a registered Gas Safe installer in accordance with the guidelines in the installation and servicing booklet provided with the boiler.
2. The ‘Benchmark’ commissioning sheet must be completed by the installer and left with the boiler for reference purpose.
3. The warranty will commence from the date of installation. Without proof of purchase IE an invoice
or completed ‘Benchmark’ commissioning sheet, the warranty will commence from the date of manufacture as detailed on the appliance data plate.
4. To qualify for the warranty the boiler must be registered within 30 days of installation. Should this condition not be met the period of warranty will extend to only 12-months from installation. (If clarification is required please contact us on the numbers set out below).
5. At the end of each 12-month period, the boiler must be serviced by a Gas Safe registered engineer. Should this condition not be met the boiler warranty will lapse.
6. If the boiler suffers a mechanical or an electrical breakdown we should be contacted on one of the following numbers:
UK: 01482 498660
Northern Ireland: 02890 331444
We will arrange for an engineer or appointed contractor, to inspect and repair, or where in our sole opinion repair is not economic, arrange to replace the boiler.
a. Engineers will only attend to boiler products where
it is considered by the engineer that the installation
does not pose a risk to health and safety.
b. A permanently fixed access ladder must service
installations in lofts or attics. Adequate lighting and
permanently fixed flooring must also be available.
c. Cupboard installations must provide minimum
working clearances as detailed in the installation instructions. Ideal will not accept responsibility for the removal of cupboards, kitchen units or trims in order to gain access for repairs.
The warranty does not apply:
a. If the boiler is removed from its place of installation
without our prior consent.
b. To any defect, damage or breakdown caused by
inadequate servicing of the boiler or by deliberate action, accident, misuse or third party interference including modification or an attempted repair which does not fully comply with industry standards.
c. To any defect, damage or breakdown caused by the design, installation and maintenance of the central heating system.
d. To de-scaling or other work required as a result
of hard water scale deposits or from damage caused by aggressive water or sludge resulting
from corrosion. Indications that such work may
be required include a noisy boiler, cold spots on radiators, sludge in pipes and poor circulation of the central heating system.
e. If the claim/contact procedure set out in section 6 is not adhered to
f. To any other costs or expenses caused by or arising as a result of the breakdown of an Ideal Boiler.
g. To any defect resulting from the incorrect installation of the boiler, the flue system or the facility for condensate disposal.
h. To any costs incurred during delays in fixing reported faults.
We reserve the right to charge a call-out fee where:
a. There is no completed ‘Benchmark’ commissioning
sheet or equivalent control document present.
b. A fault cannot be found.
c. The breakdown or fault has been caused by an event,
which is excluded from the warranty – refer to section
d. Failure to cancel an agreed appointment prior to
our engineers visit
e. The boiler is outside the period of warranty or the
conditions of the warranty have not been met – refer to sections 3 & 4.
If we fit replacement parts or replace a boiler it will not extend the period of the warranty. All replaced parts or boilers will become the property of Ideal Boilers Ltd.
The warranty applies only where an Ideal boiler has been installed in a domestic dwelling in mainland United Kingdom, Northern Ireland and I.O.W. to provide heat and/or hot water to the central heating system.
Our Ideal warranty is offered in addition to the rights provided to a consumer by law. Details of these rights can be obtained from a Trading Standards Authority or a Citizen Advice Bureaux. Guarantor – Ideal Boilers Ltd, P.O. Box 103, National Avenue, Hull, HU5 4JN.
Worcester Accredited Installer
0% Finance Terms and Conditions
O% Finance is only available up to £3,000.00 and requires a 25% deposit. If your installation exceeds £3,000 please take a look at the other financial options that are available.
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